M&S Queens Park

With the levels of unemployment, along with the number of low-paid employees living in Brent, many residents find themselves at a crisis point. They are unable to feed their families and provide for life’s basic needs. There may, however, be many other challenges within the family, which may contribute to the family crisis. It is bearing this in mind that the Centre of Help and Hope was conceived. The Centre provides the following services: Food bank Clothing hub Befriending service Gardening services Counselling services Light domestic help Vocational skills Intentional parenting courses

We run a surplus foodbank in Somers Town in the borough of Camden in London. All thanks to 50 local volunteers who help us to support 80 local households, 11 hostels, 1 after-school club and 1 church group. We are supporting just over 125 children now living in poverty. We do this by collecting surplus from 45 local stores every week and redistributing them in a timely manner all thanks to each volunteer commiting to a regular shift weekly/ alternate weeks. Collections are made by bicycle using hitch on/off trailers, by foot using hand carts and some volunteers use their cars for those big collections and drop-offs to big hostels. We also operate a 'Room of thing's where local households that we support can take anything they need from. Items are donated by local businesses and people. There isn't much we can't find a home for. In our small courtyard we also have a surplus cart where people passing by can take what they need. This is about supporting local people whilst also being a part of a circular reuse mode. Our volunteers support us with so much more, from helping local residents with their CVs, mentoring, sewing surplus food bags from textile waste, running a monthly free clothing swap and more. Our project is person centred, each volunteer has something meaningful to offer a local person; this is where community happens. We are just a team of 2 and are BAME-Led. Our work with Neighbourly is a key part to be able to support local people. You can find out more about the impact your support has on our beneficiaries on our website and you can visually see what our operation looks like on our instagram. We always need volunteers.

Our project started by simply distributing surplus food to people in need. Slowly our network got bigger that we could not knock on each door on our list anymore, so we agreed I park at one point everyday after collection, and people come to take food. At first people were reluctant to come out of their houses, specially after many recent crimes that happened in Parry road. But slowly people started having the trust to come out and have small chat, and in few weeks all the community were waiting for the slot to distribute, only to meet and have small chat. One lady told me I lived at my address for over 15 years, and this is the first time I know who are my neighbours. We created whatsapp group where I post photo of the food collected, and people get notified so they come and wait. Then we added on the group posting unwanted clothes or furniture, and people welcomed the idea and used it a lot. Now the charity who was giving us the slots ended, people were sad. First they were relying financially a lot on this food, and 2nd they stopped coming out and gathering for chats when taking food. People and children are stopping me in the streets to ask me why we stopped or when we are coming back. I can provide more than 50 family contacts, and I can provide extract of the group chats as testimonial of our work for the last few years. In the last year our group expanded a lot. Many people volunteered, we have in total 23 volunteers who are reaching more areas, more people in need, and more charities. We distribute in weekly basis to Lebanese welfare community in Kilburn, to al Nour Arabic school, Mozart street hostel for homeless. One of our volunteers works in care home in Maida Vale and she takes sandwiches and cakes to elderly people who waits for it. Also we do distribute in Harrow road near Zagros where many people who are in need gather evening. We give to Emmanuel Pantry Harrow road 2 days a week. We distribute to Avenues club in Third Avenue, and to the food bank in Queenspark Primary. Our group is always open to anyone who wants to join. People from the group always send me messages to add more people they know or they just met and they believe they need those donations. Our group currently has 70 members, who some of them also take to people they know.