neighbourly.com ("we" and "us") are committed to protecting and respecting your privacy. neighbourly.com is the trading name of Neighbourly Limited.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site neighbourly.com (our site). This includes information provided at the time of registering to use our site, to complete your profile, subscribing to our service, posting material or requesting further services.We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site or when you contact us.
Our site will use the postcode that you provide to us at the time of registration to display your approximate location on a map associated with any project that you are managing or following. Your neighbourly profile (name and biography if added) can be seen by the public. Making your profile private will hide your image and biography from any other users. Your name will appear as your first name and the first letter of your last name. Your contact information is not made available to the public but by may be shared with a project leader who is running a project you are involved in.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is to predict your preferences and to show you adverts that are most likely to be of interest to you, or required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer (and/or mobile device or tablet), including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our partners. This is fully anonymised statistical data about our users' browsing actions and patterns, and does not identify any individual.
Where we store your personal data
The Neighbourly website is hosted in the European Economic Area ("EEA") and your data is stored within the EEA. We will occasionally process your data outside of the EEA (for example when using certain third party services such as Mailchimp) but will only do so if appropriate safeguards are place in accordance with data protection legislation.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
How your information will be used:
Any personal information that you include in your profile is available to other users of our site. If you send a message through the chat or message board function of our site or post a comment to a project's page, any personal information contained within that message will be shared with the recipient of that message and may also be viewed by any other user. A message sent via the private message function will not be readily available to other users(other than the recipient).
Making your profile private will hide your image and biography from any other users. Your name will appear as your first name and the first letter of your last name.
By providing us with your personal information you consent to our processing of your personal information for the purposes of providing the services on our site.
To provide you with the main services on our site, for administration and accounting and to ensure that the content and services that we offer are tailored to your needs and interests.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you do not want us to use your data in this way, you can ask us to delete your profile by notifying us via firstname.lastname@example.org. We will delete your profile within 30 days of the request.
Disclosure of your information
We may disclose your personal information to third parties:
Who are service providers to Neighbourly.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Neighbourly Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Legal basis for processing your data
We may process your data because:
- we are legally obliged to e.g. to confirm your identity;
- the processing is necessary for the performance of the contract with you to provide our services; or
- it is in our legitimate business interests to do so.
In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.
How long do we keep your personal information?
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. You can review and change your information by logging into the site and visiting your profile page.
You have a number of rights in relation to your personal data, these include the right to:
- find out how we process your data;
- request that your personal data is corrected if you believe it is incorrect or inaccurate - or correct it yourself via your profile;
- request that your data is deleted (within 30 days);
- obtain restriction on our, or object to, processing of your personal data;
- if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);
- if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing;
- obtain a copy of the personal data we process concerning you. You can download this information from the site.
- lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.
If you would like to exercise any of your rights or find out more, please contact us.