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Privacy Policy | neighbourly

Privacy Policy

neighbourly.com ("we" and "us") are committed to protecting and respecting your privacy. neighbourly.com is the trading name of neighbourly Limited.


This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller for data that we collect from you is neighbourly Limited, Engine Shed, Station Approach, Temple Meads, Bristol, BS1 6QH.


Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site neighbourly.com (our site). This includes information provided at the time of registering to use our site, to complete your profile, subscribing to our service, posting material or requesting further services.We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site or when you contact us.

Our site will use the postcode that you provide to us at the time of registration to display your location on a map associated with your profile. Your profile will be accessible to the public.You may opt for this feature not to be displayed on your public profile.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is to predict your preferences and to show you adverts that are most likely to be of interest to you, or required for our own billing purposes or otherwise and the resources that you access.


IP addresses

We may collect information about your computer (and/or mobile device or tablet), including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and partners. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies policy.


Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.Such staff maybe engaged in, among other things, the fulfilment of any request you make and the provision of support services.By submitting your personal data, you agree to this transfer, storing or processing.We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.We ask you not to share a password with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Uses made of the information

How your information will be used:

Any personal information that you include in your profile is available to other users of our site. If you send a message through the chat or message board function of our site or post a comment to a project's page, any personal information contained within that message will be shared with the recipient of that message and may also be viewed by any other user. A message sent via the private message function will not be readily available to other users(other than the recipient).

By providing us with your personal information you consent to our processing of your personal information for the purposes of providing the services on our site.

To provide you with the main services on our site, for administration and accounting, for marketing and to ensure that the content and services that we offer are tailored to your needs and interests.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We may also use your data, or permit brands that are associated with a project that you are involved in to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email.

We do not have access to or control over cookies or other features that any third parties may use on their websites or on the adverts that they place on our site, and the information practices of these third party websites are not covered by this Privacy Policy.You will need to check the relevant privacy policies of these third parties and ensure you are happy with them.

Where we permit selected third parties such as project brands to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can opt out of this practice by notifying us via support@neighbourly.com

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.


Disclosure of your information

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If neighbourly Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of neighbourly Limited, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.You can exercise your right to prevent such processing by contacting us at support@neighbourly.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@neighbourly.com