Privacy Policy
Details of Neighbourly's Privacy Policy

Privacy Policy ("we" and "us") are committed to protecting and respecting your privacy. is the trading name of Neighbourly Limited.

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Under the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018 (the Act) and related laws, we have a legal duty to protect the personal information we collect from you. GDPR says that ‘personal data’ is any information relating to a living individual who can be identified, either directly or indirectly, from that information. This could include your name, email address, postal address or telephone number, or information collected online and used to identify you.

For the purpose of the Act, the GDPR and any subsequent UK data protection legislation the ‘Data Controller’ for data that we collect from you is Neighbourly Limited, Engine Shed, Station Approach, Bristol, BS1 6QH. As Data Controller, we are responsible for, and control, the processing of your personal data for the purposes of Neighbourly’s services.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site, to complete your profile, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site or when you contact us.

Our site will use the postcode that you provide to us at the time of registration to record your given location which is held privately. Your Neighbourly profile (name and biography if added) can be seen by people viewing the website. Making your profile private will hide your image and biography from any other users. Your name will appear as your first name and the first letter of your last name. Your contact information is not made available to the public but may be shared with a charity/community group leader who is running a volunteer event or activity you are involved in.

GDPR identifies certain sensitive information as ‘special category data’, which requires additional protection e.g. information relating to health, ethnic origin and religious beliefs. We will not ask you to provide any special category data to us when you register with our site. You may voluntarily provide special category information in the free-text ‘Notes’ section when registering to participate in a particular volunteering activity e.g. information relating to a health condition. This information may be shared with a charity/community group who is running the event or activity you wish to participate in, if necessary to facilitate your participation.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is to predict your preferences and to show you information that is most likely to be of interest to you, or required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer (and/or mobile device or tablet), including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our partners. This is fully anonymised statistical data about our users' browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies policy.

Where we store your personal data

The Neighbourly website is hosted in the European Economic Area ("EEA") and your data is stored within the EEA. We will occasionally process your data outside of the EEA (for example when using certain third party services such as Mailchimp) but will only do so if appropriate safeguards are in place in accordance with data protection legislation.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

How your information will be used:

Any personal information that you include in your profile is available to other users of our site. A message sent via the private message function will be shared with the recipient of that message but not be readily available to any other users.

Making your profile private will hide your image and biography from any other users. Your name will appear as your first name and the first letter of your last name.

By providing us with your personal information, including any special category data you choose to share with us, you consent to our processing of your personal information for the purposes of providing the services on our site.

To provide you with the main services on our site, for administration and accounting and to ensure that the content and services that we offer are tailored to your needs and interests.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We do not have access to or control over cookies or other features that any third parties may use on their websites, and the information practices of these third party websites are not covered by this Privacy Policy. You will need to check the relevant privacy policies of these third parties and ensure you are happy with them.

If you do not want us to use your data in this way, you can ask us to delete your profile by contacting us here. We will delete your profile within 30 days of the request.

Disclosure of your information

We may disclose your personal information to third parties:

Who are service providers to Neighbourly.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Neighbourly Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Neighbourly Limited, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If you register with our site to participate in a programme which Neighbourly is running for your employer, e.g. an employee volunteering scheme or donation management programme, we may disclose to your employer the fact that you have signed up to participate.

Legal basis for processing your data

We may process your data because:

  • we are legally obliged to e.g. to confirm your identity;
  • the processing is necessary for the performance of the contract with you to provide our services; or
  • it is in our legitimate business interests to do so.

In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.

How long do we keep your personal information?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

Your rights

You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. You can review and change your information by logging into the site and visiting your profile page.

You have a number of rights in relation to your personal data, these include the right to:

  • find out how we process your data;
  • request that your personal data is corrected if you believe it is incorrect or inaccurate - or correct it yourself via your profile;
  • request that your data is deleted (within 30 days);
  • obtain restriction on our, or object to, processing of your personal data;
  • if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);
  • if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing;
  • obtain a copy of the personal data we process concerning you. You can download this information from the site.
  • lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.

If you would like to exercise any of your rights or find out more, please contact us at

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and can be submitted here.