neighbourly.com ("we" and "us") are committed to protecting and respecting your privacy. neighbourly.com is the trading name of neighbourly Limited.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site neighbourly.com (our site). This includes information provided at the time of registering to use our site, to complete your profile, subscribing to our service, posting material or requesting further services.We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site or when you contact us.
Our site will use the postcode that you provide to us at the time of registration to display your approximate location on a map associated with any project that you are managing or following. Your neighbourly profile (name and biography if added) can be seen by the public. Your contact information is completely private.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is to predict your preferences and to show you adverts that are most likely to be of interest to you, or required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer (and/or mobile device or tablet), including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and partners. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
How your information will be used:
Any personal information that you include in your profile is available to other users of our site. If you send a message through the chat or message board function of our site or post a comment to a project's page, any personal information contained within that message will be shared with the recipient of that message and may also be viewed by any other user. A message sent via the private message function will not be readily available to other users(other than the recipient).
By providing us with your personal information you consent to our processing of your personal information for the purposes of providing the services on our site.
To provide you with the main services on our site, for administration and accounting, for marketing and to ensure that the content and services that we offer are tailored to your needs and interests.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data, or permit brands that are associated with a project that you are involved in to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email.
Where we permit selected third parties such as project brands to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can opt out of this practice by notifying us via firstname.lastname@example.org
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If neighbourly Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.You can exercise your right to prevent such processing by contacting us at email@example.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.