neighbourly.com ("we" and "us") are committed to protecting and respecting your privacy. neighbourly.com is the trading name of Neighbourly Limited.
We may collect and process the following data about you:
Information that you provide by filling in forms on our site neighbourly.com (our site). This includes information provided at the time of registering to use our site, to complete your profile, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site or when you contact us.
Our site will use the postcode that you provide to us at the time of registration to record your given location which is held privately. Your Neighbourly profile (name and biography if added) can be seen by people viewing the website. Making your profile private will hide your image and biography from any other users. Your name will appear as your first name and the first letter of your last name. Your contact information is not made available to the public but by may be shared with a charity/community group leader who is running a volunteer event or activity you are involved in.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is to predict your preferences and to show you adverts that are most likely to be of interest to you, or required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer (and/or mobile device or tablet), including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our partners. This is fully anonymised statistical data about our users' browsing actions and patterns, and does not identify any individual.
The Neighbourly website is hosted in the European Economic Area ("EEA") and your data is stored within the EEA. We will occasionally process your data outside of the EEA (for example when using certain third party services such as Mailchimp) but will only do so if appropriate safeguards are place in accordance with data protection legislation.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How your information will be used:
Any personal information that you include in your profile is available to other users of our site. A message sent via the private message function will be shared with the recipient of that message but not be readily available to any other users.
Making your profile private will hide your image and biography from any other users. Your name will appear as your first name and the first letter of your last name.
By providing us with your personal information you consent to our processing of your personal information for the purposes of providing the services on our site.
To provide you with the main services on our site, for administration and accounting and to ensure that the content and services that we offer are tailored to your needs and interests.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you do not want us to use your data in this way, you can ask us to delete your profile by contacting us here. We will delete your profile within 30 days of the request.
We may disclose your personal information to third parties:
Who are service providers to Neighbourly.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Neighbourly Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We may process your data because:
In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. You can review and change your information by logging into the site and visiting your profile page.
You have a number of rights in relation to your personal data, these include the right to:
If you would like to exercise any of your rights or find out more, please contact us.