ALDI PETERBOROUGH - BRICKBURN CLOSE

We are Diamond Hampers, we are dedicated to supporting and helping the most vulnerable in society. We provide food aid to vulnerable families and individuals across Cambridgeshire by supplying food parcels filled with enough to provide meals for a whole week. We support local hostels by supplying them with trays of fresh food items and products ideal for those sleeping on our streets. We support rough sleepers by supplying them with hot meals, snacks, warm clothing, bedding and by helping them to seek the support they need from the relevant services. We provide toys, books, clothing, toiletries and even help to source second hand furniture for those families and individuals that are living in poverty. We support young care leavers and newly housed rough sleepers by providing them with start-up kits to help them at the beginning of their new journey. We supply lots of goodies regularly to various care homes and temporary living facilities across the county and regularly send out “top up bags” and “care packages” for struggling families. Our ethos is to redirect as much food waste as possible but also around the sustainability of people and their families. With this in mind, we make referrals with and for the beneficiaries. We help them to develop longer term solutions to enable them to better sustain their own lives. We promote independence and bridge dignity gaps by providing places and spaces for affordable shopping and access to the essentials in life.

How We Identify Service Users and Their Needs Family Voice Peterborough identifies service users primarily through: • Community outreach: Events, cultural days, and partnerships with local groups • Referrals: From schools, Family Hubs, health professionals, and other voluntary sector organisations. • Direct engagement: Through surveys, feedback forms, registration links, and QR codes used in our PINS programme and other initiatives. • Listening to lived experience: We work closely with parent carers, especially those from seldom-heard communities, to understand barriers and tailor support. We prioritise families with children and young people who have Special Educational Needs and Disabilities (SEND), and those who face social exclusion, language barriers, or financial hardship. Services Offered by Family Voice Peterborough We offer a wide range of services, including: Information, Advice & Signposting • SEND support pathways • Navigating EHCPs, school transitions, and local services • Culturally sensitive guidance for migrant families Inclusive Activities & Trips • Family days out tailored for SEND children • Cultural celebration events • Sensory-friendly and accessible venues Parent Carer Participation • The PINS Programme (Participation, Inclusion, Needs, Support) o Workshops, feedback sessions, and co-production opportunities o Welcome packs for schools and goody bags for families • Representation in strategic meetings with local authorities Fundraising & Community Empowerment • Events like the Sky Dive Fundraiser to support inclusive activities • Collaboration with community champions Advocacy & Rights Support • Support for families navigating health and social care systems • Empowering parent carers to understand and assert their rights Food Support • Access to food parcels and emergency supplies for families in crisis • Partnerships with food banks and community kitchens • Culturally appropriate food at events to reduce stigma and promote inclusion • Voucher distribution for shopping in local supermarkets helping tackle the burden of the rising cost of household shopping Charges for Services Most of our services are free of charge, especially those funded through grants or supported by donations. This includes: • Participation in the PINS programme • Information and signposting • Community events and workshops • Food Support Some inclusive trips or activities may have a small subsidised fee, but we always aim to: • Keep costs minimal • Offer free places to families in financial hardship • Use fundraising (e.g., JustGiving campaigns) to cover costs

Helping Whittlesey is a Facebook group that has been running for the last 7 years and has 2.6k members. We became a registered charity in 2023. We help support the community with things ranging from helping people get back on their feet with furniture donations, Christmas toy appeals, rallying around when people are struggling to buy food etc. It's very community based and it's what Whittlesey does best! Working in the recycling sector, we became aware of just how much gets good stuff gets thrown away. Not just food, but furniture to. We decided to make it official and help do our part for the environment. Visiting other community fridges & pantry's to get an idea on the set up and what we would need to do, we know that the Pantry would be a huge asset to our town. From the Facebook page and the anonymous posting, we know that people are sometimes embarrassed about accessing a food bank, but also there are also people who want to help the environment and reduce how much gets thrown away. We needed a venue first! We approached Colin at The Falcon Hotel in Whittlesey, who has let us use his outside storage area. From July 23, with the support from our community in donations, time and trade skills and then securing funding from The Postcode Lottery & Fenland District Council through PECT (Peterborough based environment and sustainability organisations) we have transformed the unit into The Helping Whittlesey Community Pantry. In our first year of opening, we have collected on average 2.5 tonne of food and flowers a month and re distributed it back into the community and helped local good causes. We have also been working with the communities service team for Fenland council as part of their 'closer to communities' commitment, and health professionals such as the social prescribing link worker from Jenner healthcare. This joined approach offers a valuable co-ordinated resource to the community, while also complementing existing community resources and linking to a network of social prescribers. Our aim is that the Community Pantry is exclusive to all in the local community and food that is still usable will be available for anyone to access. We are also working with local people who work with the vulnerable and the youth, to how we can help them with surplus food we receive. We have a donation tin, if people wish to donate to go towards the utility bill they can, but it's not compulsory. As we speak, we are in the process of looking to set up a repair shop, where local skilled craftspeople & tradespeople can put their skills to good use and stop household items going to landfill and re distributing them back into the community.