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Neighbourly Awarded ISO27001 Accreditation

7 October 2022

As a business that uses technology to build strong and sustainable communities, remaining on top of cyber challenges and being committed to securing the data of our partners and good causes is paramount. For this reason, Neighbourly is very proud  to announce that we have just been awarded an ISO27001 certification, making us the only company in our sector to have achieved security credentials of this level.

ISO27001 is one of the most widely recognised and internationally accepted information security standards designed to help global businesses set up, administer and maintain information security management systems. The certification confirms that we identify and manage risks consistently and measurably.

What does this mean for Neighbourly’s community?

  • From data asset classification to physical security, our certification means that any potential security gap has been identified and sufficiently protected against so anywhere your information is stored has been assessed and secured

  • Neighbourly is committed to being routinely audited by an accredited, independent certification body, as well as internal auditing, monitoring and reviewing, to ensure the protection of data grows along with the business 

  • Your data and security teams can be assured that we take your company or charity information protection extremely seriously and with our ISO27001 certificate it is now easier to communicate this

Achieving this level of security certification is the result of a huge amount of work and commitment from everyone at Neighbourly as we continue to challenge ourselves to reach the highest standards within our industry. 

To stay in the loop about the Neighbourly platform and any future credential upgrades, sign up to our business newsletter

10 #FixThisCrisis campaigns you can get involved in

7 September 2022

The UK is currently facing a national emergency in the form of the cost of living crisis. Even before the crisis, millions of people across the country were facing a winter choosing between heating or eating, and many are now realising that they may not be able to afford either.

Along with more than 50 organisations, we are supporting Turn2Us and Save the Children in the #FixThisCrisis campaign which is calling on the government to act with urgency to ensure the wellbeing of the population. 

Below we have compiled some of the campaigns and petitions being run by charities in response to the crisis so that you can show your support.

38 Degrees - We need an emergency budget that boosts Universal Credit now

This petition is urging the Government to announce an emergency budget that increases Universal Credit immediately.

With the cost of living crisis already hitting families hard and energy bills set to soar even more, this is more important now than ever.

“The Government raised Universal Credit during the pandemic - providing a lifeline to millions - and with enough pressure, they could do it again.”

Turn2Us - Write to your MP

Join Turn2Us in their campaign to ask for urgent action to help people during this cost of living crisis.

Writing to your MP lets them know how people in their area are being affected and can encourage them to take action.

“The more MPs that receive emails in their inbox, the better. Even if you think your MP will not be receptive, it is still important to write to them - the more public pressure MPs receive, the better chance we have of making a change.”

Action for Children - We need urgent and decisive action on the cost of living crisis

In this open letter to Liz Truss, Action for Children are asking the new Prime Minister to take the urgent steps required to give families the support they need and strengthen the safety net. 

Their three requests are that the government:

  1. Restore benefits to a decent level. If the cost of living goes up, benefits should reflect this.
  2. Increase the child element of Universal Credit to help lift children out of poverty.
  3. Deliver a serious and cross-government strategy to tackle child poverty and make it a key part of the government’s plans for levelling up.

  • Add your signature to the letter here

Save the Children - Call on the Government to do more to ease the cost of living crisis

Save the Children are calling on the government to invest in a level of social security that is sustainable and sufficient for people to live on.

“When parents can’t afford the basics, children pay the price.”

  • Sign the petition here

Independent Age - Tell the next Prime Minister to take action on the cost of living

Writing to the Prime Minister, Independent Age are asking that urgent action is taken to support older people in financial hardship to address the spiralling cost of living. 

They are currently just 1,274 signatures away from their target of 5,000 - add your name below!

  • Sign the petition here

The Trussell Trust - Everyone should be able to afford the essentials

While food banks are there to help people when they need it most, this cannot, and should not, be the country’s long-term solution to hunger. 

Everyone should be able to afford life’s essentials, so we need a stronger social security system that provides security every day, not just in times of national crisis. 

  • Send a message to your MP here

Action Storm - Vulnerable young people are going hungry to pay the bills. End food poverty now!

Vulnerable young people faced with food poverty are experiencing huge difficulties with inflation historically high, energy costs soaring, rent and food prices going up, and an inevitable recession. This is putting noticeable pressure on their mental health.

Action Storm are calling on the government to:

  1. Uprate benefits to reflect the real cost of living.
  2. Remove the five-week wait for the first Universal Credit payment.
  3. Offer the choice of more regular payments i.e. every 2 weeks

  • Sign the petition here

Provide an energy grant to people with a disability or serious medical condition

This petition is calling on the government to provide a grant, so that people with a disability or serious medical condition can afford to run the equipment, or heating, they need to stay alive.

At 100,000 signatures, this petition will be considered for debate in Parliament.

  • Add your signature here

Mencap - Call on the government to do more to ease the cost of living crisis

“The cost of living crisis is tough for everyone, but it can be even harder for people with a learning disability, many of whom are on low incomes, rely on disability benefits, and who need support to be able to budget and navigate complex information from energy suppliers.”

Mencap are working with UK partners including Shelter, Mind, Save The Children, Parkinsons UK and Action for Children to request that the government invest in a level of social security that is sustainable and sufficient for people to live on.

  • Sign the petition here

38 Degrees - We can't take more energy bill hikes!

38 Degrees are petitioning that the government, and energy regulator Ofgem, must intervene now to protect us from the upcoming energy bills increase. 

By stopping and reversing the catastrophic energy bill increases they can help to make sure that everyone is warm this winter.

  • Sign the petition here

Neighbourly sets out roadmap to Net-Zero

5 September 2022

With just three years left on the clock to curb emissions, Neighbourly has pledged to become net-zero by 2030. As an SME, this means fulfilling the commitment for both scope one and two emissions - for example, tracking and reducing the emissions produced directly by our organisation like heating our office, and the resources we use to run the business.

Furthermore, we have chosen to take the more ambitious route of including scope three emissions in our roadmap - namely the emissions impact of home working and business travel.

Our pledge comes part and parcel of our membership of the B Corp Climate Collective and as such will be checked and verified by the SME Climate Hub (part of Race To Zero) to ensure our goals are in line with climate science.

Why Net-Zero?

As a founding UK B Corp, Neighbourly is committed to business as a force for good, working to help other organisations and industries to become more impactful, sustainable and responsible.

Sustainability, the environment and social impact have become mission critical priorities for long-term business success and integral to company growth strategies. As a result we are seeing more and more organisations, from a wide range of industries and sectors, wanting to be genuinely more responsible when it comes to supporting their local communities - turning to Neighbourly for help.

By submitting this pledge we plan to:

  • Demonstrate our commitment to being a force for good.
  • Inspire our network and clients to join the global sustainability movement
  • Drive behavioural changes across our workforce to encourage sustainable practices and behaviours
  • Embed sustainability into our actions and operations

With transparency a key part of our commitment as a B Corp, we will continue to share updates on our progress to net-zero. To find out more about our roadmap to Net-Zero click the blue button below to view our strategy overview document.

A day in the life: Employee volunteering in action

31 August 2022

Here at Neighbourly we live and breathe local communities and good causes. So, naturally, one of our most cherished staff benefits is unlimited volunteering.

Yep, you read that right. Provided we get our jobs done, Neighbourly employees can take unlimited paid volunteering days every year.

It’s something we take huge pride in and, whilst we’re helping other businesses implement employee volunteering for themselves - it makes sense that we get stuck in too.

Shedding some light into what an employee volunteering day might look like, Alice - Neighbourly’s Digital Marketing Manager, shares her day in the life, volunteering at the Community Farm near Bristol.

Volunteering at the Community Farm

The Community Farm is a not-for-profit social enterprise and community owned organic farm based in Chew Magna, near Bristol. As well as producing and delivering nature-friendly and nutritious organic veg boxes to hundreds of people in and around the Bristol area, they run a huge number of educational and wellbeing activities for all ages.

9am - Travelling to the farm

Shadow of a person and their bike

The Community Farm is set amongst beautiful countryside, right by Chew Valley Lake - about 10 miles from Bristol. As I don’t drive, I hop on my bike and cycle over to the farm following a lovely quiet (and largely off road) cycle route (thanks Sustrans!). It’s about an hour's ride but the weather is sunny and I’m glad to be outside enjoying the fresh air.

10am - Meet at the community farm yurt 

About six people are volunteering at the farm today. Some have been coming for years and volunteer every week, others pop down when they can - but it’s rare to see someone volunteer for the first time and not want to keep coming back. 

We usually start our day by meeting at the yurt. The yurt is a space used for many different farm, volunteer and community activities. It’s a fantastic space and even has its own pizza oven outside. There’s lots to do today though, so we don’t hang about. 

Gardening gloves are donned, sun cream applied and water bottles filled, we get ready to start the day.

10:15 - Broadly speaking


The first big job of the day is picking the broad beans. Despite having been picked by volunteers just a few days before, the smaller ones are already plumped up. After a quick lesson on picking technique and how to spot the biggest and plumpest broad beans, we get to it.

There’s always some good chat from volunteer coordinator Ian whilst we’re working on farm tasks. Today he is telling us all about this book he’s been reading called ‘Immense World’ by award-winning science writer Ed Yong which talks about the amazing power of animal senses. 

His favourite fact from the book was the discovery that just 1mg of Atta Texana (Texas leafcutter ant) pheromone could theoretically lead a column of ants round the world three(!) times.

Ants aside, I find picking broad beans quite peaceful and meditative and before I know it we’ve plucked over 80kg of broad beans between us. Time for some well-earned lunch.

1pm - Lunch (and cake)

Volunteers sitting on log stumps eating lunch

Sitting under the garden shelter we eat our lunch whilst chatting to some of the farm staff, one of whom brought cake as this was his last day working at the farm before moving on to pastures anew. 

Not long into our lunch break, another team member comes rushing out of the kitchen. She’s found a baby shrew in the sink! The farm is full of wildlife but this particular find is especially cute. Whilst little shrew doesn’t seem too impressed about being removed from the sink, we feel it’s in its best interests.

2pm - Heave hoe


After lunch it’s off to the brassicas. In organic farming, some weeds can be useful as they keep the pests out - but these lanes of purple kale and cavolo nero have become a little overrun. Time to give them some space with a round of hoeing.

Hoes are a tool that efficiently scrape away the weeds in between the plants and, with weak roots, proved quite a satisfying task. In just a few hours, we’ve cleared the weeds and it’s time to wrap up for the day.

4pm - Get yer veg on the edge


The Community Farm aims for absolutely nothing to go to waste. Their walk-in fridge contains a shelf called ‘veg on the edge’ which is a free-for-all for staff and volunteers to collect anything that’s wonky or needs using up quickly.

I grab some courgettes, a green pepper, some broccoli and an amazing looking conjoined cucumber as my ‘earnings’ for the day.

Outside the fridge often sits a crate of veg that’s gone a touch too far or is a little woody. This gets sent off to be fed to the pigs.

There is also a community of pickers called ‘gleaners’ in the UK that come to the farm to pick whatever's been left in the field. Home growers know that sometimes you just get such a huge glut of something (courgettes and runner beans seem to be common ones) that you just can’t pick and use it all up - and it’s the same at the Community Farm. 

The gleaners that come to the Community Farm come to pick all that’s left and transport it to be distributed by local food banks and community kitchens.

4:30 - Rolling home


It’s been a tiring but fulfilling day at the farm and I leave for the cycle back to Bristol with a smile on my face. 

With the heat of high summer, I can’t resist a little stop for rest and water at the top of this hill - plus it gives me time to enjoy the view.


Being able to volunteer is incredibly important to me as an employee at Neighbourly - enabling connection to my local community to be something I can experience not only in my spare time but as part of my working life. At the same time, it's extremely concerning to see and hear about the impact the cost-of-living crisis is having on the most vulnerable people and the organisations that support them.

The Community Farm has been hitting the local headlines of late. Having lost 50% of its organic veg box subscribers in the last year, as many households cut down on spending, they are now on the brink of closure. Along with the thousands of small charities and good causes across the UK and Ireland, this crisis is already taking its toll - and it’s the contribution of volunteer time, funding and the support of customers that will help prevent the collapse of this incredible web of community support.

It’s also why it’s ever more important for businesses to embrace or further embed their employee volunteering programmes. Not only so that staff can see that their employer is invested in the causes they care most about - but to enable real action by real people in communities during a time of immense suffering and hardship, allowing us all to weather the storm.

This year Neighbourly has released a brand new guide ‘Volunteering: The Key to Employee Engagement’ - if you’d like to find out more about employee volunteering or how to create scale and maximise a corporate volunteering programme, it’s a great place to start.

Getir donates over a quarter of a million meals to charity

19 August 2022

It's been just 6 months since we partnered with Getir, the rapid grocery delivery company, to help them deliver a UK-wide food surplus distribution scheme. In that time Getir has donated over a quarter of a million meals to local charities and good causes.

"We are now getting more fresh food and snacks for our families"

As more families across the country have been reaching out to food banks and other organisations to receive a full and healthy meal, Getir has provided access to its stores so that surplus food can be donated via the Neighbourly platform, distributing more than 260,000 meals to over 280 local charities and good causes across the UK. The nourishing meals donated, that otherwise would have been sent to waste, were worth half a million pounds and saved a staggering 395 tonnes of CO2.

“The impact we are having on local communities is important to Getir,” said Kristof Van Beveren, General Manager at Getir. “We know this is an uncertain and challenging time for many families, but where we can, we always want to be a company that cares for those people who need our help.”

Meeting need in local communities

Our latest Community Insights survey revealed that 86% of food banks across the country have reported an increase in demand over the last three months, with an estimated rise of 41% more people looking for support at some food banks.

As demand increases, partnerships with businesses like Getir go a long way in providing extra support at a critical time for local services on the ground. Rehoboth Community Outreach Club, just one of the good causes benefitting from Getir’s partnership with Neighbourly, said on Twitter: “We could not do the work we are doing in local communities without the support of giving platforms like Neighbourly working in partnership with Getir and many more supermarkets to end food poverty.”

The Store Cupboard W7 have also taken to Twitter to thank Getir for their contributions, saying: “Thanks to Neighbourly and Getir we are now getting more fresh food and snacks for our families. All much appreciated.”

Steve Butterworth, CEO of Neighbourly, added: “We’re delighted to be supporting [Getir] with their surplus food programme which is donating quality to local organisations. 250,000 meals is a great milestone and those meals will have made such a difference for many people in the community that are struggling with the cost of living crisis.”

Key takeaways from Neighbourly’s Donation Management webinar

5 August 2022
dm webinar clear

This summer our CEO, Steve Butterworth, hosted a panel discussion with representatives from B&Q, Lidl and Gallagher looking at the ‘power of local’ and how these leading brands maximise their environmental and social impact by donating to local charities.

By connecting corporate partners with a network of over 20,000 vetted local causes, Neighbourly helps businesses to activate social purpose at a local level on a national scale.

But why is this important? And what difference does it make when businesses support smaller charities and local good causes? Here are some key takeaways from the panel discussion:

Supporting local causes increases employee engagement

Stores are located within the heart of communities which presents a unique opportunity to create impact in areas that are meaningful to employees themselves. 

Employee-led nomination schemes engage employees with corporate donation programmes whilst enabling businesses to deliver funds to those most in need. 

Local good causes understand the needs of local people

Local good causes and small charities are embedded in their communities, with a deep understanding of the needs of local people. This has become increasingly evident since the start of the pandemic as smaller organisations work on the frontline to support those most in need. 

Supporting local causes enables businesses to tangibly help and connect with their local areas.. There is also evidence to suggest that supporting local good causes creates more impact through the ‘local multiplier effect’ which builds prosperous and thriving local economies by retaining and circulating money within communities.

Corporate giving programmes should be aligned with your businesses purpose

Implementing a corporate giving programme that aligns with business values and purpose helps to strengthen the message behind the scheme, whilst delivering ESG impact. 

It is important to be really clear on what you want to achieve through corporate funding by focusing on a strategic objective linked to where help is needed in the community. The B&Q Foundation, for example, has created a giving campaign that improves community spaces and places. As a home improvement and DIY retailer, this programme makes sense for their business and keeps the focus on an area that is aligned.

Smaller grants can make a big difference to local good causes

Cash grants of varying amounts can make a huge difference to local good causes, perhaps more so than larger national charities, as they can channel funds to support beneficiaries at a much quicker rate. In this way corporate donations can have a big impact across a wide variety of impact areas and multiple causes.

“Sometimes people associate financial support with big chunky numbers [but] … we ran a very interesting programme during covid … [providing micro-grants of a few hundred pounds to keep the lights on … those low thousands or even hundreds can make a big difference and enables you to spread the love a bit further as well” - Steve Butterworth, Neighbourly CEO

In the context of the current cost of living crisis, providing financial support alongside volunteering programmes can make a big difference, helping to cover a charity’s overheads and volunteering costs.

How to build an engaging volunteering programme

20 July 2022

An evident rise in social consciousness is intensifying the war for talent; transforming workforce expectations and driving an increasingly urgent need to improve employee engagement. 

Employee volunteering programmes are being used to drive this engagement - and unsurprisingly so. Saying that your business has helped 100,000 people is a powerful way to show employees the impact they’re making, in turn helping them to feel more connected to the programme.. 

The most effective volunteering programmes enable staff to better connect with their local communities, igniting a sense of satisfaction from supporting those in need. In fact, YouGov research commissioned by Neighbourly in 2021 found that employees in organisations that offer volunteering programmes are happier and more likely to trust and recommend their employer to others. 

However, recognising the link between volunteering and employee engagement is only the start.

Employee volunteering strategy


To move from planning to activating a successful volunteering programme requires a multifaceted strategy. The more that volunteering and community action are ingrained in the culture of a company, the easier they will be to execute and, in turn, foster greater employee engagement. Aligning a volunteering programme with company values will ensure it’s an integral part of your ESG plan as well as serving as evidence that the business is living its values. 

At a time where businesses are often faced with staff shortages due to the ongoing impact of covid and Brexit, it’s important to consider how you can build an inclusive volunteering programme. For example, micro-volunteering takes into consideration that time-poor employees are more likely to volunteer their skills in small, convenient chunks, allowing them the opportunity to contribute to a larger community project in a flexible way. Remote volunteering gives employees who can’t or don’t want to leave their house the chance to make a difference in a way that is comfortable and, equally as valuable.    

Companies that are particularly good at this will often include their volunteering policy in the job descriptions of all employees as well as job adverts, therefore new joiners know from day one that volunteering is important to their employer. 

Overcoming barriers to employee volunteering

volunteer 2

One blocker to the uptake of such programmes is the sense among employees that they require permission to take time away from their main work responsibilities to volunteer. However, the more they feel their manager is behind their volunteering efforts, the more engaged they will be. 

Including these programmes within the KPIs that line managers actively and regularly check on further encourages employees to put themselves forward for volunteering opportunities. 

The KPIs used to evaluate the success of employee volunteering programmes can also influence overall success in relation to employee engagement. The most successful programmes tend to report on the number of lives they have been able to positively impact, rather than focussing on the number of employees that have taken part or the hours they have clocked. 

By focusing on human impact, rather than raw numbers, employees will feel more connected to the cause, fulfilled by their experience and thus motivated to partake in the programme repeatedly. 

The benefits of an engaging employee volunteering programme

Creating a volunteering programme that your employees care about is an effective long-term strategy that improves talent recruitment and retention over time by demonstrating that the business values are integral to the culture. This ultimately feeds into the bottom line by ensuring that employees are better connected, happier, healthier and more trusting of their employer.

What is the local multiplier effect and how can it boost ESG impact?

13 July 2022
charity giving image

If businesses want their financial donations to charities to have the desired effect for the local communities they seek to support, as well as delivering on their ESG strategy, understanding the local multiplier effect is critical.

In research published in 2003, Ward and Sacks visualised a local economy as a leaky bucket with lots of holes. These holes are typically caused by a lack of investment, infrastructure and jobs, which only get bigger as necessary improvements to improve the local economy are not made. As employment depletes and services deteriorate, more people leave, leading to a downward spiral of decline. 

This is a tale familiar to many areas that have fallen into deprivation over the years and the subject of the Government’s recent Levelling Up white paper published in February 2022. But the same principle flipped on its head also demonstrates how a local community can prosper by endeavouring to keep resources within that area.

For instance, if you spend £10 with the local greengrocer, they might put £7 in the till and spend £3 on lunch in a local cafe. The cafe owner might put £2 in the till and purchase a pint of milk from the local corner shop on the way home. While a simple representation, it shows how value can stay in the local community.

You might think you have only spent money with the greengrocer, but it has benefited the cafe owner and the family who runs the corner shop, thereby enabling all of them to continue offering their services to the community. By retaining and circulating money within our communities, we can help build prosperous, thriving economies across the country with more employment, better infrastructure and improved opportunities.

Recirculating prosperity

The local multiplier creates impact in three ways. Direct impact is spending done by a business in the local economy to operate the company, such as inventory, utilities, equipment and employee salaries. Indirect impact happens as the money local businesses spend in other local businesses recirculates. Induced impact refers to the additional consumer spending that happens as employees, business owners and others spend their income in the local economy.

The same is true for the benefit of donating to local charities with every pound donated to a local good cause potentially washing around that community multiple times before it bounces back out again. Local good causes are at the coalface of community action, made up almost entirely of workers or volunteers directly involved in frontline services. Rising social consciousness is making employees and customers increasingly adept at spotting attempts at CSR box-ticking or ‘purpose washing’, so it’s crucial that businesses are ensuring their donations are making the impacts they’re intended to make. 

Localisation is critical for the future existence of all businesses. If they don’t look after the local community around them and the health and prosperity of the environment in which their customers and employees reside, their business will be negatively impacted. Healthy local communities ultimately enable everything else to function successfully in society.

Download our full report ‘Corporate Donations: The Power of Local’ for more on the business benefits of financial donations to local good causes.

Neighbourly wins Queen’s Award for Enterprise in the Innovation category

21 April 2022
queen's award for enterprise

We’re proud to announce that Neighbourly has been awarded the 2022 Queen’s Award for Enterprise in the Innovation category.

The Queen’s Awards for Enterprise, established in 1965, are the most prestigious business awards in the UK - so it is a privilege to be amongst those recognised by the awards for their contribution within key categories such as  International Trade, Innovation, Sustainable Development and Promoting Opportunity through Social Mobility.

The awards celebrate the success of exciting and innovative businesses which are leading the way with pioneering products or services, delivering impressive social mobility programmes or showing their commitment to excellent sustainable development practices.

Steve Butterworth, CEO at Neighbourly said: “It’s an absolute honour for Neighbourly to have been recognised with a Queen’s Awards for Enterprise.

“The last few years have been incredibly tough for local communities and businesses alike. To have been able to grow a technology solution that has helped organisations to have a positive impact at a local level during this time is testament to a changing world in which being a successful business is being one that is a force for good.”

The Innovation award recognises businesses that demonstrate strong commercially successful innovative products or services with the application covering all elements of business including sustainability, social value, technical development and profitability.

For Neighbourly this encompassed some of the company’s biggest achievements - from becoming one of the UK’s founding B Corps and partnering with M&S to launch the platform's first food surplus redistribution programme in 2015, to launching the £1.2M Community Fund in response to the Covid-19 pandemic and closing of a £3M round of Series A investment in March 2021.

Achievements aside, it’s equally if not more important for us to recognise the people and organisations that we would not have been able to do this without.

Steve adds: “Huge thanks must go not only to our corporate partners and investors, whose unwavering commitment to social and environmental impact in local communities has enabled us to build and scale an award-winning technology platform, but to our 20,000+ network of local good causes and our talented team who make critical local impact possible every day.”

Find out more about the Queen’s Awards here and follow Neighbourly on LinkedIn and Twitter to stay up to date with the latest news and insights.

Cost of Living crisis and Ukraine invasion leave small charities facing immense pressure

30 March 2022
community charity survey neighbourly

Local good causes are facing unprecedented challenges as a result of the compounding impacts of an economic crisis in the UK and global effects of the war in Ukraine.

With UK inflation at its highest since the 90s, the cost of energy and basic supplies rising out of control and the Ukraine war displacing millions, there is almost no one left untouched to some degree - with local good causes facing another sharp rise in demand as hundreds of thousands face the prospect of falling into poverty across the UK and Ireland.

The UK's Spring Budget, which presented an opportunity to introduce measures of support for those on low-incomes caused further frustration amongst anti-poverty campaigners. Dr Silvia Galandini, Domestic Poverty Lead at Oxfam told the Big Issue: “By only increasing benefits to 3.1 per cent – half the rate of inflation – [Rishi Sunak] has effectively cut benefits twice now in six months, risking an additional 400,000 people being pulled into poverty.”

Others such as the Resolution Foundation predicted that, by not adequately supporting poorer families, the numbers pushed into poverty could be even higher at 1.3M as real household disposable income is forecast to fall at the fastest annual rate since 1956.

Impact on local communities

This March, over 1,300 causes completed the Neighbourly Community Survey - sharing the impact of the cost of living crisis and the war in Ukraine on their local communities and the people they support.

In the last 3 months, local good causes told us they are each supporting an average of 378 people per week. This represents an increase of 160% since March 2020 - and is expected to increase further in the coming months. To add to this, around 44% reported that they have seen a drop in charity income in the past 3 months.

“The rising cost of fuel to a rurally situated charity is painful”

As a result of growing concerns, 82% said they would welcome an emergency grant to help them deal with a rise in fuel, food and living costs and the impact of the war in Ukraine.


The rise in energy prices was cited as the greatest concern, with one small charity telling us: "The rising cost of fuel to a rurally situated charity is painful. We agreed a charity staff pay rise for the new financial year – but it has been swallowed up with the rise in heating, fuel and basic staples.”

Capacity for growth

The impact of this growing crisis is already taking its toll. Since we last surveyed our good causes in the wake of the last set of Covid-19 restrictions, their sentiment score for their current situation has dropped further - representing decreased optimism for their organisation and the people they support.


Despite this, local good causes remain resilient in the face of adversity and are still working hard to overcome challenges, many with capacity to receive further support across financial donations, surplus food and products, and volunteer help from businesses.


A future for all

Whilst the cost of living crisis continues to push people into poverty, and the war in Ukraine creates displacement for millions now seeking refuge across Europe, we need to be able to keep our local community causes not just afloat but thriving so that they are able to respond.

Local good causes have consistently demonstrated their ability to stand in where welfare leaves people stranded - but many local services are being stretched to breaking point. 

In one of the wealthiest countries on Earth it seems inconceivable that so many households are needing to choose between heating or eating, small charities are needing to provide emergency aid and there remain no clear government policies for eradicating poverty.

In response, Neighbourly’s Emergency Fund is welcoming business donations which can be facilitated via the Neighbourly Foundation to support good causes and help tackle the impact of the cost of living crisis and humanitarian crisis. 

Our Emergency Fund will look to help plug the gap for these charitable organisations, so they can fulfil their role of strengthening and supporting local communities. More details about our Emergency Fund can be found by clicking the 'Learn more' button below.