Blog | neighbourly

Businesses unite in a bid to make the UK economy ‘fit for the future’ by backing sustainable development


In an open letter to the Prime Minister published today, more than 80 leading companies, including Neighbourly, have united in a call on the Government to demonstrate its commitment to delivering the UN Sustainable Development Goals* (SDGs).

Ahead of the World Economic Forum annual meeting taking place on 17-20 January, businesses say they are ready to work with the Government to help deliver the SDGs in the UK as well as internationally, but that the Government must create a framework to help businesses play their part.

The letter, co-ordinated by UK Stakeholders in Sustainable Development (UKSSD), is being published on the day that the Business and Sustainable Development Commission publishes its own flagship report on the business case for achieving sustainable and inclusive growth, and quantifying the value of private sector opportunities aligned with the SDGs.

At Neighbourly we absolutely know that today's great companies don't just want to contribute - they're ready to collaborate and build a powerful coalition for change but need the support of government and citizens to help unlock society's true potential. So it's wonderful to see such an emphatic demonstration of a desire to work in partnership using the Sustainable Development Goals as a framework for success.

I believe the UK Government should seize this opportunity to work with business to help shape an inclusive community action plan that works for all. We look forward to working with this inspiring network of businesses, NGOs and academics to advance sustainable development and help facilitate the delivery of the SDGs in the UK. Read more about the steering group here.

Nick Davies


Jan 16, 2017

How to be happier and healthier in 2017


The New Year is a wonderful opportunity to think about how we can make life better for ourselves and do things differently. But conventional resolutions are often about restraint, and countless, sadly, fall flat on their face.

What if I told you there was another way to be happier and healthier this New Year, and no diet or cross-training machine is required? In fact, this activity is scientifically proven to make your life better in a number of ways without costing a dime.

What is it? Volunteering.

More than just an altruistic glow and the satisfaction of helping others, volunteering actually gives a lot back to the one doing the helping.

It turns out that from your physical health and happiness levels to improving your career prospects, volunteering is very worthwhile if you want to make life better!

Let’s examine the benefits in greater detail, and how much volunteering you should do to reap the rewards.

Why should I volunteer?

A great bod

Those that volunteer are good hearted in more ways than one. This research showed that people who volunteered regularly were less likely to develop high blood pressure over four years than those who didn’t volunteer. Volunteers were also more likely to use preventative health care services like cholesterol checks and flu shots. Better yet, a sense of purpose, that you feel with volunteering, is linked with better heart health.


Quality of life

This sense of purpose, as mentioned above, is helped in no small part by increased social connections. We now know that loneliness is as bad for your health as smoking. Connecting with your community and staying active all make life a little better.


Emotional health 

Whether it’s connecting with another person or working with animals, the social aspect of volunteering can reduce stress, anxiety and depression – all of which can contribute to positive physical health. It’s a virtuous circle.



Heard of the “helper’s high” or “giver’s glow”? Helping others gives us a generous helping of happy chemical dopamine in the brain. Of people that volunteered weekly, 16% felt “very happy” – that’s a hike in happiness comparable to a salary of $75,000–$100,000 rather than $20,000 (say the researchers!)


Making friends

Gathering around a shared activity with like-minded people is the perfect spark for making friends. Volunteering can help you improve your social skills and expand your connections. It’s worth knowing that little else matches the happiness we get from friendship.


More time

One of the reasons you might not volunteer is due to time constraints, yet paradoxically, volunteers who give their time often feel like they have more of it – in the same way that people who give to charity often feel like they’re wealthier. Strange but true.


Career benefits 

Businesses look more favourably on your CV if you have voluntary experience – it shows that you’re a hard worker, and keen to acquire knowledge and skills. For those considering a career leap, volunteering can provide a taster and a chance to get some experience under your belt.


How often should I volunteer?

So, how much should you volunteer to reap all these benefits? First of all, you’ll enjoy it a lot more if you’re volunteering for a cause you actually care about. Try searching on Neighbourly’s volunteering board for an activity you’re interested in.

Weekly volunteers enjoy the biggest hike in happiness – with 16% of those that did feeling “very happy”. People who volunteered monthly and every two to four weeks rose their odds of being very happy by 7% and 12% respectively.


But you don’t have to make volunteering a very regular thing to enjoy the benefits. In fact, there’s a certain sweet spot to volunteering – just 2-3 hours a week – after which the benefits no longer stack up the more you do. If you did indeed volunteer 100 hours in 2017, you can expect a boost in your self-esteem, happiness and satisfaction a year later.

Good luck!

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.


Content Manager

Jan 10, 2017

How to write a compelling project story


Once upon a time, a charity like yours decided to set up a profile on Neighbourly.

What is it about storytelling that grabs our attention? Well, we’ve been telling stories for thousands of years; they’re more memorable than facts, activate more of our brains and make us twice as generous when it comes to donating.

So it begs the question – are you telling a story about your charity, and if so, what story are you telling?

When businesses and potential supporters arrive at your project page, they’ll probably head straight for your description to understand exactly what your organisation (or project) is about. This could be the make or break moment when they try to determine whether your cause is something that they want to align with.

You could probably write pages and pages about your organisation and the background of your project, but writing a compelling project story means distilling it down to its essence. Here are some ideas on engaging supporters with your organisation's story.


Why should people support you?

As someone close to your charity, you can probably think of plenty of reasons why people should support your organisation. Start by noting these down, as this will help tell your story.


Consider starting off with a specific anecdote

There’s a reason why many public speakers kick off with a personal anecdote – as humans, we’re wired to hear them! It also helps us to relate to and empathise with a scenario. For example, a story of someone suffering from homelessness might begin with redundancy, divorce or other negative life event that could happen to anyone.


What story would you like to tell?

You might depict a fictional person that represents your ‘average’ service user, or a real person that experienced true transformation thanks to your organisation. Perhaps that person is a volunteer, or you might want to explore the story of how your group came to fruition. Regardless of what story you choose, make it feel personal - your supporters are influenced more by their emotions than rationality.


How to tell a story

Traditionally, the story arc is a three-act structure: setup, confrontation and resolution. A good way to break that down is to introduce your character, a challenge they need to overcome, what action they took with the help of your charity (and donors), and finally the impact this has on their life.


Back your story up with facts

Once you’ve explored the individual’s story, zoom out and illustrate the trends at large. How many people are affected by this problem? Is the situation getting worse? What does the future look like for those affected if nothing is done?

You may have already introduced the great work your organisation does in the story at the beginning, but again, you can broaden the information out. How many people are you helping? How is that impacting society? What kind of future are you working towards?


Be specific how support will help

If you’re raising funds or rallying volunteers on Neighbourly, share exactly what this support will achieve, both in practical terms (such as renovating a space) and in terms of impact. This might be making your centre more pleasant for beneficiaries to be in, but also enabling you to help even more people.


Consider the person reading about your project

Why should they help your organisation rather than another one tackling the same issue? Why now? Remember that both people and businesses are looking to help causes that reflect their own worldview, so be clear on what your vision is.

Also, use language that your audience will understand. Your supporters might be emotionally engaged with your cause, but not an expert on the subject. Avoid jargon and always try to explain things in the simplest manner possible.


Get inspired

It’s always helpful to take inspiration from how other charities choose to tell their story. Take a look at the other projects looking for support on neighbourly.

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.



Content Manager

Dec 19, 2016

The simple things that make a huge difference


It’s that time of year again – the mince pies arrive in the shops, the decorations go up and the tree is decked with shiny baubles. For most of us this is such simple pleasure and something we probably take for granted.

Here at Neighbourly we get to hear so many incredible stories about the simple things making such a huge difference to people’s lives. Toys for children in hospitals, a lunch out for people who live alone - the things which cost very little, but mean so much. One such story that caught my eye recently was the Christmas Tree for Arlington project that came onto the Neighbourly website in early December.

The Arlington Hostel in Camden, which opened over a hundred years ago in 1905, helps homeless visitors to achieve independence and re-integrate within the community. They support people to develop their self-confidence and self-esteem, forming partnerships with organisations from the wider community and provide activities and opportunities to aid their recovery and help their well-being both physical and mental.

Their simple request was for a Christmas Tree, knowing that it would make a huge difference to their visitors' lives. A tree would also make the hostel a more welcoming place over the Christmas period.

In my eyes, it’s just not Christmas without a tree, so Team Neighbourly decided to donate some money to the Arlington Hostel to make sure that it felt as homely and festive as possible for their guests and visitors. The tree is now up and looking great! We know that it will bring some happiness to the visitors of the hostel over the festive period, and that in turn makes up happy too.

The hostel is also looking for extra donations of presents, clothing and bedding to help them over the Christmas period. If you feel that you could help them in any way, please get in touch with us here at Neighbourly (hello@neighbourly.com) or speak to someone at the hostel.

The simplest of gestures really can make such a difference - Merry Christmas!

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.

Sophie Cook

Community Manager

Dec 19, 2016

If you're a local charity - thanks for all you do


Christmas is coming, and it’s time to put a penny in your local charity’s hat. 

All over the UK, foodbanks, children’s clubs and many, many more will be helping out people having a tough time over Christmas, spreading some much needed Yuletide goodwill in their community.

Research from the Small Charities Coalition and TSB last year found that over half of us think that local charities play an important role in the community, yet only one in 10 (13%) can name at least two local charities in their area, and only one in 10 (14%) help their local community by fundraising for local causes.

If you’re one of these wonderful charities, thank you for all you do, and let’s see if we can help you unlock the support of your communities.

At Neighbourly we want to know what you need.  We’re putting together campaigns like Fund A Fridge to find out what charities are struggling with and help raise awareness for them within their local communities. 

This campaign came from research we did with 200 food charities, who told us that they could do more if they had access to a fridge or freezer to store food safely. This is particularly important for charities who make use of food surplus provided through schemes such as Neighbourly Food, which connects supermarkets with local charities. 

We also know from this research there are times of the year - like Christmas - where there is much greater demand, but it’s harder to get volunteers and additional funds. We want to make life a bit easier, reducing the administration and giving more time to concentrate on supporting people, so projects on Neighbourly can list what they need and set up volunteering events. 

And we know at this time of the year it’s difficult to cut through the noise and get your message across, so Beth and Jane have put together hints and tips on how to best tell and promote your story to your community.  

We’ve got willing individuals and companies who want to help, with their time, support and in kind giving.  Find out how to join our movement with our ‘starter guide’ and go to neighbourly.com see how we can help.

Oh, and, Merry Christmas!

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.

Steve Haines

Head of Community Engagement

Dec 16, 2016

How to get started with volunteering


Whether you’ve got some spare time on your hands, have a desire to give back to your local community or want to exercise your skills, you might want to try volunteering.

After all, there’s a growing body of evidence to suggest that volunteering makes us happier, healthier and more connected.

That’s great! But what do you do now? This article will help you make the right preparations, choose something you’ll be interested in and make the most of the experience.


1. Ask yourself not ‘what’, but ‘why’

Paradoxically, asking yourself why you want to volunteer might better help you decide what you might want to do. What’s the most compelling reason for you wanting to volunteer? If it’s to meet new people or get involved in a community project, you’ll probably prefer a sociable role that has you working as part of a team. To unleash yourself from your desk job, you might consider a role that involves being outside, or at least on your feet a bit more. Want to offer or hone a particular skill? Search for that specific activity – or perhaps you want to help a charity that addresses a cause that’s really close to your heart, regardless of whether you’re doing admin or fundraising over the phone.

2. How much time do you have?

Be honest with yourself. It’s completely fine to commit to only 1-2 hours a week – it still makes a big difference. If your work schedule is unpredictable, you might want an opportunity that’s flexible in terms of when you put in the hours, or even one-off events where you can help out as and when. If you have a fixed schedule, you might want to commit to a regular slot so that it forms part of your routine. If you really enjoy it, the organisation will surely be happy to have you giving even more of your time! Equally, there are vacancies for full time volunteering if that’s what you’re looking for.

3. Finding a local opportunity

Scour the web for something that fits what you’re looking for. Do-it.org, LinkedIn and neighbourly.com are all good places to start. Search keywords like “gardening” or “writing” along with the town or city that you live in. On Neighbourly, you can search by tag. Alternatively, pop along to local organisations and just ask if there are volunteering opportunities available. Check out what it involves and how many hours they require. Then, either register your interest or sign up for the opportunity.

4. Arrange a meeting

This varies from organisation to organisation. Some might require you to pop along to their centre, have a quick chat on the phone or will just brief you on the day. Either way, it’s a great chance for you to get to know each other, and is a perfect opportunity to ask any questions that you might have.

5.   Arrive prepared

Hopefully you’ll know in advance what is expected of you and what you need to bring on the day. Do they ask that you arrive 15 minutes before the start time? Is there a free minibus to the local farm? There is likely some information about what to wear – if you’re outside for a full day, bring some extra clothing in case the weather turns. Don’t wear your best shoes if you’re spending all day in the mud. Make sure you bring some lunch with you if it’s not provided. Again, if there’s something that’s not clear, don’t be afraid to ask beforehand.

6.   Have fun!

Volunteering should ultimately be an activity that you get some personal satisfaction from, while helping others. However, if something isn’t working for you, don’t plough on in silence. Ask your supervisor if something concerns you, or if you don’t enjoy the activity, you might want to try a different role within the organisation. Perhaps you’ve realised that you should be spending more time in a people-facing position – or less – or more time outside – or less! If you feel like you’ve taken on too much, don’t be afraid to take a break. You’ll be much more refreshed and be able to give your best when you’ve had some time off. And if volunteering for that organisation just isn’t working for you – that’s okay too. You can always look for another one.


Try looking at the volunteering opportunities on neighbourly to see what exciting prospects await you today!

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.


Content Manager

Dec 9, 2016

Bringing your project story to life through photos


It’s an old proverb that says, “a picture is worth a thousand words”, and marketers have certainly cottoned on to this trend. In short, 40% of people will respond better to visual information than plain text, and content with visuals gets 94% more views.


We know that charitable giving is more likely an emotional response rather than rational logic, and visual mediums like photos are helpful to invoke that emotion.


The good news is that you don’t need technical equipment to take great photos – your smartphone is perfectly adequate and available to you most of the time! Taking your own photos can often provide a much more insightful and authentic representation of your organisation than even the most professional stock photos.


The aim really is about taking better images – how do you take capture your mission in a photo? How do you get people to feel something about your organisation in an instant? Not everyone will get to visit your organisation or be there with you on the front-line, so consider this an opportunity to give outsiders a window into what you do.


You can include pictures on your project and fundraising pages on Neighbourly to help bring your story to life. Here are some ideas on what to capture with your pictures to attract more support.


Try a mixture of planned and spontaneous shots 

Think about what story you’d like to capture and what shots you’d like to try before you get your smartphone or camera out. Perhaps you have particular beneficiaries in mind that you’d like to involve in portraits, or you want to get some snaps at an event.


Don’t be afraid to capture something unexpected on the day also. You can experiment and discard them later if they didn’t work out how you intended – but you might be capturing a vital part of the story that you hadn’t considered before.


Take plenty 

We live in a digital world where we’re no longer limited by the amount of film we have. Get creative and allow yourself to play. Try taking a portrait of a service user, and then take some of them interacting in the space, and see which communicates more powerfully.


Include humans in your photo 

Ideally, you want those who look at your photograph to be emotionally moved by it, and having people in your photo adds that crucial layer. You might have a beautifully kept garden, but having your service users interacting with it will be the element that transforms your photo. Experiment with bringing another person (or group) into the frame, and see how that affects the dynamic of the photo.


Even if your organisation is an animal charity, you can include photos of an employee interacting with the animals, or a family with their new pet.



Tell your story with one or more photos 

Your photo can still tell a story in just one frame. The first step is to identify what your community’s story is, and try to capture those elements within the picture.


To expand your story across several photos, consider contrasting images. Try capturing the realities of life for people before using your service and during or after. How have their circumstances and emotions changed?


Make your subjects feel comfortable 

If you’re doing posed photographs, help your subjects feel at ease by explaining in advance what you are doing, and what the photos will be used for. When shooting, try to encourage the emotion you are trying to capture – if you want a broad smile, for example, see if you can get them to laugh!  


Avoid stereotypical images 

There are plenty of photos on the web of people standing in a group looking chummy. Try to capture some real interaction between them, or the ‘doing’ element of your project instead.


Also, consider how you might capture something that isn’t immediately visual. For example, the “headclutcher” is often used to depict mental health, yet most people surveyed didn’t think this accurately represented what it’s actually like to have a mental health issue. If in doubt, ask some of your beneficiaries who are in a good place to advise. They might have ideas of their own.


Don’t be afraid to get close                                                                                             

It can be tempting to stand back to avoid interfering in the action, but close ups can really capture facial expressions and emotions that might not be as poignant far away.



Ask others for their opinion

Which pictures make you feel something? Which ones tell your story best? Ask a colleague or even someone outside the organisation to see which photos “speak” to people the most.


Upload your images to your neighbourly project page, and be sure to share it with your networks.

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.


Content Manager

Dec 5, 2016

Fund A Fridge - our campaign to help unlock millions more meals


Today is #givingtuesday… a day all about giving, not shopping. So here at Neighbourly we're launching a new campaign to help our remarkable community food projects do even more to support those facing food poverty.

Fund A Fridge has been designed to help food charities tackle food waste and hunger in the UK by raising funds for a fridge or freezer:

  • More than 8 million people struggle to put food on the table
  • There's a potential 270,000 tonnes of edible surplus food per year that isn't being redistributed
  • At least a third of food charities don't have the cold storage needed to take more surplus
  • By improving charities’ ability to safely store chilled or fresh goods, more good food could be given to the people who need it
  • Action could help unlock 360 million meals still destined for waste

We're calling for communities to unite in the fight against food waste and take action by donating to a local cause at the front line of tackling food poverty.

The campaign has set a target of raising £30,000 from individuals and businesses. Money raised through the campaign will give up to 100 food charities access to funds for buying a new fridge/freezer or to be connected with a local team offering a refurbished one.


The campaign page and links to all the participating charities are here: neighbourly.com/fundafridge

Many people, projects and companies are now taking action to address food waste and that's fantastic, but there's plenty more to do. Helping communities to help themselves by providing fridges is a simple fix that can unlock millions more meals for hungry people.

Please join in, spread the word and do what you can :-)

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.


Nick Davies


Nov 29, 2016

15 brilliant ways to help out in your community


You’ve discovered that helping others makes you happy. Or perhaps you’ve moved to a new city and want to make connections in the local community. Either way, volunteering is a great way to do just that - and make a real difference in people’s lives.

Whether you’re freshly graduated or want to use your expertise to give back during your retirement, there are plenty of organisations that would love to have you on board. Here are just a few ideas for how you could get involved to make your community a better place, and utilise your skills and passions at the same time.


1.   Reducing food waste

If the idea of perfectly good food going in the bin makes you queasy, you can help by transporting surplus food to a charity that can feed hungry bellies, or do some basic food prep in a soup kitchen. When you have a moment, you might also lend a listening ear to their customers over a brew.

2.   Working in a charity shop

If you love interacting with people or want to get some customer service experience (often referred to as a “super skill” these days), working in your local charity shop could be perfect for you. You might also want to try your hand at visual merchandising, or if you aren’t so keen on the customer facing aspect, you can help sort donated stock instead.

3.   Befriending

Would you like to provide companionship to someone who’s lonely? Over a million older people in the UK go for over a month without speaking to anyone. So whether you’re having a friendly conversation with an elderly person or spending time with a disabled young person, socialising with them for just a couple of hours can make a big difference.

4.   Social media

Many charities don’t have the time, resources or knowledge to get the best out of their social channels and engage with their audience. So if you’re a digital native or someone who has some personal or professional experience with social media, you could do wonders to boost their social marketing.

5.   Gardening

Since plants and weeds will always grow, the green fingered among you will always be in high demand. You might like to help maintain a communal green area, work with vulnerable adults to use gardening as therapy, or teach others how to grow their own food.

6.   Farming

Want a bit of fresh air for a few hours a week? Get in touch with where your food comes from by helping out on your local community farm - clean out the animals, plant seeds or harvest some delicious produce!

7.   Building and carpentry

Being good with your hands enables you to help with a variety of tasks – from general maintenance, constructing furniture and fencing, or even a larger project like a building. You might get the run of a charity’s own workshop if there’s one available.

8.   Writing

If you fancy yourself a bit of a wordsmith, you could help local organisations with guest blogs, compile their monthly newsletter and write website copy. Those with professional experience might like to offer advice for a content strategy.

9.   Photography

Charities increasingly recognise the value of photos to help tell their story and drive supporters. You could capture some snaps at local events, or take photos of animals that arrive at your community’s re-homing centre. It’s a great opportunity to build up your portfolio, too.

10. Animal socialising

Many people love animals but aren’t in a position to have their own pet for a variety of reasons. So socialising with the animals at a local shelter is an enjoyable way to enrich their lives. Dog walking is very popular, and you can even do some “cat cuddling” as well. Less popular pursuits include playing with the ferrets – so consider the smaller animals too!

11. Stewarding

If you’re a fan of the arts, stewarding events can be a fun evening out. You’ll usually get free tickets to shows in return for your time. Look out for ongoing vacancies at your local theatre, or opportunities at an charity event in the city.

12.  Ambassador

Consider yourself a bit of an energy champion, exercise bunny or recycling hero? If you feel passionate about spreading good ideas, you might like to be an ambassador for a local cause by distributing flyers, speaking or making connections.

13. Musician

Would you love an appreciative ear while you play or sing? Take your musical talents to your local care home or children’s hospital. It’ll light up their day, and yours.

14.  Driving

Having a clean driving license and your own transport can make the activities in the list easier, especially if the beneficiary or charity is difficult to get to. You can also help by giving your neighbour a lift to their hospital appointment or, if you have a 4x4, transporting (or rescuing) people in the snow.

15. Fundraising

If you’re Mary Berry when it comes to baking, or running 26 miles appeals to you, why not try fundraising to support a charity in your neighbourhood? Perhaps you’re supremely well connected, and can gather up some momentum for your challenge!


If you have skills that haven’t been mentioned in the list, don’t be afraid to contact a charity directly and let them know what you can offer. Why not check out current volunteering opportunities on neighbourly? You can sign up to events you like with the click of a button.

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.


Content Manager

Nov 22, 2016

How to create a fundraising page on Neighbourly


You’ve set up your project page, and now you’re ready to raise some cash for a fantastic programme you want to start. Both companies and individuals can support campaigns, and fundraising on Neighbourly effortlessly puts you in front of those that want to help make your brilliant projects a reality. This makes it easier to meet your goals, and setting up your fundraising page (which we call a 'pot') takes no time at all. Here’s how.

Am I eligible?

As long as you’re a registered charity or CIC you can receive donations from members of the public via Neighbourly. Please be sure to include your registered charity number on your project page as this makes the approval process quicker. Also include your Gift Aid number, if applicable, as donors will be offered the option to include a Gift Aid declaration as part of their donation. It's worth mentioning on your main project page what you're fundraising for and what the money will be spent on, but there is more space to expand on this when you create your first 'pot' - more on that below.

Who can donate, and how?

Companies can ‘pledge’ to projects on Neighbourly, but only individuals are able to make card donations. To request card donations:

1. Log in to neighbourly.com and click on your profile (top right)

2. Go to your dashboard, then click the 'Projects' tab, followed by the 'Managing' tab. 

3. Click on your project tile and press the 'edit' button at the top of the project page

4. Scroll down about half way and make sure the box ‘I’d like to receive donations via credit card payments from individuals’ is ticked.

This will send a request to us for approval, and we’ll normally come back to you within three working days - usually sooner.

The next step is to make sure your payment account is set up and ready to receive donations. Just below the tick box mentioned above there is a ‘Connect to Stripe’ button which will direct you to set up an account with our payment provider. Click on this to either connect an existing account or set up a new one.

How do I set up my fundraising page?

It's easy! Once you've received a message from us that your project is approved, click on the ‘Fundraising’ tab on the project page and press the blue ‘Create fundraising pot’ button.

Fill in the form with a description, your fundraising goal and include an engaging image. This is your opportunity to tell people why they should donate. What work does your charity do, and why is it so important? How does this particular programme help? Why is it urgent now, rather than next year?

You can choose your start and end dates by clicking on ‘Show advanced options’ and input your dates. You can also include an optional deadline countdown on the fundraising pot by ticking the box next to this option. Bringing a sense of urgency may help drive donations.

Press save and your pot will be live on your fundraising tab, unless you’ve chosen to hide it until your future start date.


How do I get donations?

Share the page often with your own followers and supporters to spread the word. You can do this through social media, websites, emails and word of mouth in the same way you promote your project page or other appeals. Any number of companies and individuals can pledge to support a fundraising pot, which means you could potentially receive contributions from a number of sources. Hurray!


How do I receive payment?

Stripe will process donation payments, which will generally be made on a 7-day rolling basis. You’ll set up and manage your Stripe account directly with them. They will ask for authorisation from you for payments to and from of your account (the 'from' request is only for very rare cases where a donation has to be refunded due to error or card holder query). Stripe has comprehensive pre-payment verification to minimise this as much as possible. Donors will only be able to cancel a donation if they contact us within 48 hours after it is authorised on the site. After this time, they would need to contact you directly to request a refund, which will be at your discretion.

Are there any fees?

We charge a small transaction fee on every donation made to cover the costs incurred. This is currently 5% of the gross donation, exclusive of any Gift Aid. Fees are deducted automatically through Stripe before donations are credited to your account. There are no additional subscription fees.

How do I keep the momentum going?

Your project page is your ‘hub’ for updating on all your activity and campaigns. Have you reached the half way mark? Shout about it! Have you got some great stories that might drive up those valuable donations? Share them!

Feel free to set up multiple fundraising pots for different campaigns that you want to run - there's no limit.

Need help with your fundraising pots?

Contact us at hello@neighbourly.com

About Neighbourly

Neighbourly matches charity and community projects with people and companies that can lend a hand. Get support by creating and sharing a project or give support by following, donating or giving a day to volunteer.


Content Manager

Nov 17, 2016