Neighbourly appoints Annette Mercer Head of Operations

7 July 2015
New role to support growth and sustain operational excellenceBristol, 02 July 2015: neighbourly.com – the internet platform that connects local community projects with companies which want to make a difference – today announced the appointment of Annette Mercer as Head of Operations.Annette-2Mercer joins the business with a wealth of experience in the successful management and operations of large scale technology projects. She most recently worked as a senior business analyst and product manager with major outsourcing specialist, Capita. Her previous experience includes senior roles in two software start-ups and management consultancy with Accenture.Mercer joins the Neighbourly team to ensure the product roadmap for the Neighbourly platform is strongly aligned to user needs and priorities and the platform provides a seamless on-boarding process, for both causes and businesses, underpinned by first class operational policies, processes and procedures. The move follows Lloyd Buxton’s appointment as Head of Client Engagement, with the business preparing to expand its scale and accelerate growth.Luke McKeever, Executive Chairman, Neighbourly, said: “We are entering an exciting period. As the company ramps up its growth, a number of high-profile client programmes are also underway. This underscores the importance of having an intuitive, user-friendly platform that makes it easy to on-board new causes and companies. As a result, we can make a positive, measurable impact from day one. Annette’s expertise will be key in supporting this objective. She will embed structure and controls around our product roadmap, and ensure that there are robust processes supporting the user experience of the platform.”