How to join the Neighbourly surplus scheme : for charities & community groups


The Neighbourly website is a simple way of alerting charities and community groups to the availability of surplus food. It allows our retail partners to record the amount of surplus they are donating, and see how charities are making good use of the food. You can also use your Neighbourly project page to post volunteer opportunities, start fundraising campaigns and build up a group of followers that can support you in your activities.

This guide will help you to join Neighbourly and get started with food collections. A longer sign up guide with screen shots is available here.

Getting Started on Neighbourly

Firstly, you'll need to join Neighbourly and create your user profile.

  1. Go to www.neighbourly.com and click Sign Up, top right of the page
  2. Under the Charities, Projects & Volunteers heading click Sign up here
  3. Click on the envelope and register with your email address and charity’s postcode
  4. Complete the sections on the page and click Sign up. You'll then receive a confirmation e-mail. If you don't receive this e-mail, please check your spam folder
  5. Once you've verified your e-mail address you’ll be re-directed to your Neighbourly profile page. In the Manage account section you’ll be able to update your biography to tell the community a little about yourself. Please also upload a profile picture

Create a project page

  1. From your user dashboard click on Create a project
  2. Complete all of the fields in the form - it’s a good idea to include the name of your organisation in your project name
  3. In the project summary and description, explain what you do and who your project helps
  4. You can add tags to your project that relate to your organisation
  5. It’s important that you fill in your registered charity number (if you have one)
  6. Fill in the fields that show what your organisation needs and what you will do. This may include a fundraising goal or a volunteering goal

*By having a project page you are agreeing to the T&Cs and are therefore declaring you are OK to collect and handle the food items. You can find the T&Cs here.

Gaining approval for food donations

  1. Whilst on the project form, tick the box 'I'd like to receive food donations' to request approval from us
  2. When asked to enter a referral code you can enter the unique number associated with your retail partner. Neighbourly will provide this for you - don't worry if you don't have it yet, you can return and add it later
  3. To finish, click Save to publish the project

Uploading an image

Adding a project image will make your project page a lot more interesting to potential supporters

  1. To add an image, click the placeholder that says 'picture coming soon'
  2. Click Add new image to upload a picture - one that includes your staff, volunteers, or service users is a good idea. If the image looks blurry, you may need to choose a larger one
  3. When you’re happy, click Save Image

Uploading a food hygiene certificate

To be approved for food donations and to start collecting food you'll need to upload a suitable food hygiene certificate to your Neighbourly page.

  1. In your project page click on the Information tab then scroll to the bottom of the page and click Upload Document
  2. The document will need to be in PDF or Word format
  3. Or, if you have it as an image file, please upload to the Gallery tab instead

Creating a 'food alert'

  1. You will need to be logged in to create an alert
  2. Once you land on your dashboard, click on your In-kind tab
  3. Click on My alerts
  4. Click on Create alert
  5. Enter an Alert name
  6. Select ‘Food and Produce’ from the catalogue drop-down and Click the Add 'food & produce' to alert button
  7. Enter a postcode (ideally of your local retail partner if you have it) and click search
  8. Make sure that your partner store is located within the highlighted area. If not, you can drag the pins around to include it
  9. Select your preferred method of alerts: Email or SMS (both if you wish)
  10. Click Save alert


If you're ever not able to collect items you've been alerted about, please follow the steps below

  1. From the e-mail you receive, click ‘this link’ 
  2. The link will take you to Neighbourly - sign in and you’ll be taken to the donation page
  3. Click ‘View details’, then ‘I couldn’t collect this donation’


How do I know when to collect?

You will be able to agree a schedule with your store and Neighbourly for regular collections. 

What items can I collect?

You'll be provided with a list of permitted items, please contact Neighbourly if you need a copy.

I am not receiving any food alerts?

Make sure that your alert is set to just Food and Produce and that your partnered store is covered within the highlighted area on the map.

Do I need to accept my donation alert?

All closed alerts are allocated to your project only, which means they are automatically accepted. You should click the link in the alert if you are unable to collect.

What if I can’t access a computer?

You can receive alerts via text on your mobile, and Neighbourly is fully accessible on a mobile device.

What if I can’t make the collection on the day?

Please contact the store directly so they are aware. They may be able to offer the items to another charity.

How do I change the arrangements for collections?

Please contact us if you need to change your arrangements.

How do I leave the scheme?

If you need to leave the scheme please let us know.

What if I do not wish to accept the Food Terms and Conditions?

Please let us know that you do not wish to accept the T&Cs and so can't participate in the scheme. If you have any questions about this please contact us.

Who do I contact if I have a query?

Please email food@neighbourly.com or call 0117 917 5311, stating your charity name and the partnered store you are collecting from and we can help!


Content Manager

Feb 21, 2018
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